Returns & Exchanges

At Jones & Co, we want you to love every piece in your home, which is why we offer a 30-day return window for all eligible furniture and decor items. If a product doesn't perfectly suit your space, our streamlined process ensures a stress-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all protective inserts are in place to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.